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Summer: Mon–Fri 8–5 · Sat 9–2

Winter: Mon–Fri 9–4 · Sat 9–12

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Privacy Policy

Privacy Policy

Effective Date: September 15, 2026

Last Updated: September 17, 2026

Post Excavating & Landscaping LLC (“Post Excavating,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit pel-llc.com or use our online store;

  • Create or submit an online order;

  • Purchase products at our supply yard or by telephone;

  • Request an estimate, consultation, or service;

  • Communicate with us by telephone, email, text message, website form, chatbot, or

  • another channel;

  • Visit our supply yard;

  • Submit photographs, reviews, testimonials, or other content; or

  • Otherwise interact with Post Excavating & Landscaping LLC.

This Privacy Policy applies to information collected online and offline. It does not replace the terms of a signed landscaping, excavation, snow-removal, installation, or other service agreement.

Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and Customer Information

We may collect your:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Company name and business contact information, if applicable; and

  • Communication preferences.

When you provide information about another person, such as someone authorized to pick up an order, you represent that you have permission to provide the information for that purpose.

Order and Transaction Information

When you place an online, telephone, or in-person order, we may collect:

  • Products ordered;

  • Order date, amount, and status;

  • Billing information;

  • Order number;

  • Pickup information and the identity of an authorized pickup person;

  • Payment status;

  • Refund, cancellation, complaint, and warranty information; and

  • Records showing whether a payment was approved or declined.

Our online store currently offers fountains, furniture, statues, flagpoles, and plaques for pickup at our supply yard. Mulch, stone, topsoil, plants, trees, pavers, and other supply yard products are offered in person and are subject to on-site availability.

Our online store does not currently provide customer login accounts. When you submit information through the store or another website form, an internal customer record may be created in our LeadSpeed customer-management platform.

Payment Information

We use Square, a service of Block, Inc., to process online, point-of-sale, and manually entered telephone payments. Payment-card information is entered into Square’s payment system. Post Excavating & Landscaping LLC and LeadSpeed do not receive or store the complete card number or card security code.

Square may collect and process payment-card details, billing information, transaction information, device information, and fraud-prevention information. We may receive information such as your name, contact information, billing information, ordered items, payment amount, transaction identifier, payment status, card brand, and limited card information such as the last four digits.

Square processes information under its own terms and privacy notices. For more information, review Square’s Privacy Notice and Square’s Buyer Privacy Notice.

Estimate, Project, and Property Information

When you request an estimate or communicate with us about landscaping, excavation, snow removal, supply-yard products, or another service, we may collect:

  • Property or project address;

  • Service requested;

  • Project descriptions, measurements, plans, timing, and budget information;

  • Information about property access, site conditions, utilities, structures, terrain, or safety concerns;

  • Appointment and scheduling information;

  • Proposals, contracts, change orders, invoices, and project records; and

  • Photographs or videos that you choose to provide or that we create in connection with an estimate, project, delivery, pickup, complaint, warranty matter, or completed work.

Providing photographs through a form, email, or text message is optional unless a particular photograph is reasonably needed to evaluate a request, document a condition, or administer an order or service.

Communications, Calls, and Automated Systems

We may collect and retain:

  • Website form submissions;

  • Emails and text messages;

  • Chatbot conversations;

  • Call logs, voicemail messages, and telephone recordings or transcripts;

  • Appointment and project communications;

  • Customer-support and complaint records;

  • AI-generated summaries, classifications, or suggested responses; and

  • Records of marketing consent, unsubscribe requests, and text-message opt-outs.

Telephone calls may be recorded or transcribed for customer service, training, documentation, safety, and quality-assurance purposes. We provide notice or obtain consent where required by applicable law.

We use automated systems and artificial intelligence to help respond to inquiries, route messages, schedule appointments, summarize communications, provide order or project updates, and support customer service. Automated responses may be sent without advance human review. Please do not include payment-card details, Social Security numbers, medical information, or other unnecessary sensitive information in a chatbot, text message, email, voicemail, or website form.

Automated communications are intended to assist customers but may contain errors. Important project details, pricing, product availability, and contract terms should be confirmed with a member of our staff.

Reviews, Testimonials, and Photographs

We may invite customers to provide reviews, testimonials, and photographs. If you submit content directly to Post Excavating & Landscaping LLC and agree that we may publish it, we may use it on our website, social-media pages, portfolio, printed materials, or advertising.

The request or submission method will explain the intended use and request your permission. If you send content by email or text without using a submission form, we will request written permission before using it for marketing.

Reviews posted independently on Google or another third-party platform remain subject to that platform’s rules. We may respond to or link to a review on the platform. We will obtain the reviewer’s permission before copying, quoting, screenshotting, or featuring the review or reviewer photograph in our own marketing, unless an authorized integration permits display under the platform’s applicable terms and attribution requirements.

Website and Device Information

When you visit our website, we and our technology providers may automatically collect:

  • Internet Protocol address;

  • Browser type and version;

  • Device type, operating system, and device identifiers;

  • Pages viewed and links selected;

  • Date, time, and duration of visits;

  • Referring website, search term, or advertising source;

  • General geographic information derived from an Internet Protocol address;

  • Form and checkout activity, including an abandoned cart; and

  • Diagnostic, security, and error information.

Supply-Yard Video Surveillance

We use security cameras at our supply yard to protect customers, employees, products, equipment, and property and to investigate safety or security incidents. Camera recordings are normally retained for 30 days and may be retained longer when reasonably necessary to investigate an incident, preserve evidence, resolve a dispute, or comply with law.

Cameras are not intended for use in areas where a person reasonably expects privacy.

Information We Do Not Intentionally Collect

Except when required for a specific lawful business purpose, Post Excavating & Landscaping LLC does not intentionally collect through its website or store:

  • Social Security numbers;

  • Copies of driver’s licenses or state identification cards;

  • Bank-account credentials;

  • Complete payment-card numbers or card security codes outside Square;

  • Health or medical information;

  • Background-check information; or

  • Biometric information.

Please do not send this type of information unless we specifically request it for a legitimate purpose and provide appropriate instructions.

Sources of Personal Information

We may collect personal information:

  • Directly from you;

  • From another person acting with your authorization;

  • Automatically from your browser, device, and use of our website;

  • From Square and other payment or transaction providers;

  • From LeadSpeed and its underlying GoHighLevel/HighLevel or LeadConnector technology;

  • From communications, analytics, security, and customer-service providers;

  • From social-media and review platforms when you interact with our pages or make information public;

  • From referrals and business partners; and

  • From publicly available sources.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, secure, and improve our website and online store;

  • Create and maintain internal customer records;

  • Process payments and determine whether a payment was approved or declined;

  • Process, confirm, prepare, and administer orders;

  • Notify customers when an order is ready for pickup;

  • Verify an order number or proof of purchase at pickup;

  • Respond to inquiries and provide estimates, consultations, and customer support;

  • Schedule and perform services;

  • Prepare proposals, contracts, invoices, and project records;

  • Send service, appointment, order, payment, pickup, warranty, and safety communications;

  • Process returns, refunds, cancellations, complaints, and warranty matters;

  • Request reviews or customer feedback;

  • Publish customer content when permission has been provided;

  • Maintain accounting, tax, insurance, and business records;

  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and misuse;

  • Protect the rights, safety, property, and operations of our customers, employees, business, and others;

  • Analyze website traffic and the effectiveness of our communications;

  • Develop and improve our products, services, website, communications, and customer experience;

  • Maintain evidence of consent and honor unsubscribe and opt-out requests;

  • Enforce our agreements and policies;

  • Establish, exercise, or defend legal claims; and

  • Comply with legal, regulatory, insurance, and contractual obligations.

Order and Service Communications

When you place an order, request an estimate, schedule an appointment, or engage our services, we may contact you about that transaction or relationship. These communications may include:

  • Payment and order confirmations;

  • Pickup-ready notices;

  • Schedule changes;

  • Responses to questions;

  • Project or service updates;

  • Safety, warranty, recall, or account notices; and

  • Requests for feedback concerning a completed transaction.

We may use automated technology to send these operational communications. They are not promotional messages and may be necessary to complete your order, pickup, appointment, or project.

Email and Text-Message Marketing

We may offer customers the opportunity to receive seasonal reminders, product announcements, special offers, or other promotional email or text messages.

Promotional consent is optional and is not a condition of purchase. Agreeing to the Terms of Sale or acknowledging this Privacy Policy does not, by itself, constitute consent to receive promotional text messages.

Where required, we use a separate consent process for promotional communications. Message frequency may vary. Message and data rates may apply. You may:

  • Opt out of promotional text messages by replying STOP;

  • Request text-message help by replying HELP; and

  • Unsubscribe from promotional emails by using the unsubscribe link or contacting us.

We may send a confirmation that an opt-out request was received. Even after a marketing opt-out, we may continue to send non-promotional communications concerning an active order, pickup, appointment, project, warranty matter, safety issue, or legal obligation.

We do not sell mobile telephone numbers or text-message consent records. We do not disclose them to third parties or affiliates for those parties’ own marketing. We may provide them to communications, customer-management, and technology providers that process messages and consent records for us.

Cookies, Analytics, and Similar Technologies

Our website uses cookies and similar technologies to operate, secure, and understand use of the site. These technologies may support:

  • Website and checkout functionality;

  • Security and fraud prevention;

  • Remembering selections and form activity;

  • Diagnosing technical issues;

  • Measuring website traffic and performance; and

  • Understanding how visitors found and use the website.

We currently use Google Analytics to measure website traffic and activity. Google Analytics may collect device, browser, usage, and approximate-location information through cookies or similar technologies. Google may process this information under its own policies. Information about Google’s practices is available in Google’s Privacy Policy. Google also provides information about its Google Analytics Opt-out Browser Add-on.

You can control cookies through your browser settings. Blocking some cookies may affect website or checkout functionality.

We do not currently use Google Ads or Meta/Facebook advertising tools on the website. If we activate advertising or remarketing technologies that materially change our practices, we will update this Privacy Policy and implement appropriate notices and choices before or when those technologies are activated.

We do not state that a browser-based privacy signal has been honored unless our website technology has been configured to detect and act on that signal.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes.

LeadSpeed and Customer-Management Providers

We use LeadSpeed, including its white-labeled GoHighLevel/HighLevel or LeadConnector technology, to host or support our website, store, forms, internal customer records, communications, automation, analytics, call functions, and related services.

LeadSpeed personnel may access customer records, forms, orders, messages, call information, recordings, transcripts, photographs, consent records, and other information when reasonably necessary to configure, maintain, secure, troubleshoot, or support these services.

Payment Providers

We disclose information to Square to process payments, refunds, receipts, disputes, and fraud-prevention activities.

Other Service Providers

We may disclose information to providers that perform services for us, including:

  • Website hosting and technical support;

  • Email, telephone, and text-message services;

  • Artificial-intelligence, chatbot, transcription, and automation services;

  • Website analytics;

  • Accounting and bookkeeping, including QuickBooks;

  • Cloud storage, data backup, and document management;

  • Cybersecurity, fraud prevention, and incident response;

  • Review and customer-feedback management; and

  • Insurance, legal, tax, accounting, and other professional services.

These providers may use information to perform services for us, comply with law, protect their services, and carry out other purposes described in their own applicable notices and agreements.

Business and Legal Disclosures

We may disclose information:

  • With your direction or consent;

  • To complete a transaction or provide a service you requested;

  • To comply with a subpoena, court order, law, or governmental request;

  • To investigate fraud, security incidents, safety concerns, or violations of our agreements;

  • To protect the rights, safety, and property of Post Excavating & Landscaping LLC, our customers, employees, and others;

  • To establish, exercise, or defend legal claims;

  • To insurers, attorneys, accountants, auditors, and professional advisers; and

  • In connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.

Post Excavating & Landscaping LLC does not currently provide customer information to suppliers, manufacturers, installers, subcontractors, or independent drivers as a routine practice. If disclosure becomes necessary for a special order, warranty claim, product complaint, or customer-requested service, we will limit the information to what is reasonably necessary for that purpose.

Sale of Personal Information

Post Excavating & Landscaping LLC does not sell personal information for money. We do not sell mobile telephone numbers or text-message consent information.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange for money. We do not currently use website advertising or remarketing tools that disclose customer activity for cross-context behavioral advertising. If our practices change, we will update this Policy and provide any notices or choices required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing orders and services, maintaining accounting and tax records, administering warranties, resolving disputes, preserving consent and opt-out records, preventing fraud, and complying with law.

Our general retention schedule is:

Record Category General Retention Period
Inquiries that do not become customers 2 years after the last interaction
Customer, order, project, complaint, and warranty records 7 years after the last transaction or completed project
Square and QuickBooks accounting and tax records 7 years, subject to any longer legal requirement
Call recordings and AI-generated transcripts 90 days, unless needed for an active order, project, complaint, safety matter, or dispute
Customer and project photographs 7 years, unless continued portfolio or marketing use has been authorized
Marketing-consent records While marketing continues and for 4 years afterward
STOP requests and minimal suppression records As long as reasonably needed to ensure that the opt-out remains honored
Security-camera recordings Normally 30 days, unless needed for an incident, dispute, or legal obligation
Paper records The same general period as the corresponding electronic record, followed by secure shredding

We may retain information longer when reasonably necessary for litigation, fraud prevention, warranty administration, safety, insurance, a legal hold, or another legal or contractual requirement. When information is no longer needed, we take reasonable steps to delete, deidentify, or securely dispose of it.

Backups and service-provider systems may retain information for a limited period after deletion from active systems.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures include limiting access according to job responsibilities, using Square for payment-card processing, removing access when employment ends, and working with service providers that support our operations.

Owners, office staff, and sales staff may access customer information when needed to perform their work. LeadSpeed may access information to provide and support its services.

No method of transmission or storage is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

If you believe personal information you provided to us has been compromised, contact us promptly using the information below.

Privacy Requests and Choices

You may ask us to:

  • Confirm whether we maintain personal information about you;

  • Provide access to certain information;

  • Correct inaccurate information;

  • Delete information; or

  • Explain our use or disclosure of your information.

Submit a written request by emailing [email protected] or mailing it to the address in the Contact Us section. You may telephone us for help, but we may ask you to confirm the request in writing.

To protect personal information, we may verify your identity and authority before completing a request. We may deny or limit a request when we cannot verify it or when retention is reasonably necessary for:

  • Accounting or tax obligations;

  • Completing an order, contract, warranty, or requested service;

  • Fraud prevention and security;

  • Exercising or defending legal claims;

  • Preserving evidence;

  • Honoring an unsubscribe or text-message opt-out;

  • Protecting the rights or safety of another person; or

  • Complying with law.

We will not discriminate against you for making a privacy request. Kristi Post is responsible for coordinating privacy requests.

These voluntary request options do not waive any additional rights you may have under applicable law.

Third-Party Websites and Platforms

Our website may link to Google, Facebook, Instagram, TikTok, Square, review sites, or other third-party services. We do not control those services, and this Privacy Policy does not govern their independent practices. Review the privacy notices and terms of the relevant third parties before providing information to them.

Information you post publicly on a social-media, review, or other public platform may be visible to us and to other users of that platform.

Children’s Privacy

Our website and online store are intended for adults. You must be at least 18 years old to place an online order.

Our website is not directed to children under , and we do not knowingly collect personal information from children under 13. If you believe a child under has provided personal information to us, contact us so we can review the situation and delete the information where appropriate.

Processing in Other Locations

Our service providers may process or store information in the United States or other locations where they or their providers operate. Privacy and data-protection laws in those locations may differ from the laws where you live. When required, we rely on contractual or other safeguards for these transfers.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our store, services, technology, legal obligations, or privacy practices. We will post the revised Policy on this page and update the “Last Updated” date.

Material changes will apply prospectively. When appropriate, we may also provide notice through the website, email, text message, checkout, or another reasonable method.

CONTACT US

Questions, concerns, and privacy requests may be directed to:

Post Excavating & Landscaping LLC

Attn: Kristi Post

3690 Burrville Rd

Fort Recovery, OH 45846

Email: [email protected]

Telephone: (419) 375-0103

Calling is appropriate for general questions, but requests to access, correct, or delete personal information should be confirmed by email or mail so that we have an accurate record.

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Serving Western Ohio & Eastern Indiana since 2004.

Your first choice — from start to finish. Serving Western Ohio & Eastern Indiana since 2004.

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